Refund policy
Refund Policy
Eligibility for Refunds
To be eligible for a refund, your item must be:
- Unused and in the same condition as received
- In the original packaging with all accessories included
- Requested within 30 days of delivery
Certain products (e.g., headphones with hygiene seals) may have specific return conditions.
Refund Process
- Contact our support team at [email protected] to initiate your return
- You will receive a Return Merchandise Authorization (RMA) number
- Ship the item to our return center with the RMA number clearly visible
- Once received and inspected, we will process your refund
Refund Timeframe
Refunds are typically processed within:
- 5-7 business days after we receive your return
- The refund will be issued to your original payment method
- Bank processing times may vary (typically 3-10 business days)
Non-Refundable Items
The following items are not eligible for refunds:
- Opened software or digital products
- Personalized or custom-made products
- Products with removed or damaged serial numbers
- Clearance items or special promotions marked as "final sale"
Shipping Costs
Original shipping fees are non-refundable. Return shipping costs are the customer's responsibility unless the return is due to our error (wrong item shipped or defective product).
We recommend using a trackable shipping service as we cannot be responsible for items lost in return transit.
Exchanges
We currently only process refunds. If you need a replacement item, please place a new order after receiving your refund.
Defective or Damaged Items
If you receive a defective or damaged item:
- Contact us within 7 days of delivery
- Include photos of the damage or defect
- We will arrange for a replacement or refund
Questions
For any questions about our refund policy, please contact us at [email protected].
This policy was last updated on January 1, 2023.