Tracking order

Order Tracking Information

How to Track Your Order

Once your order has been processed and shipped from our warehouse, you will receive a shipping confirmation email containing your tracking number and carrier information. Follow these simple steps to track your package:

  1. Locate your tracking number in the shipping confirmation email sent from [email protected]
  2. Visit the carrier's website mentioned in your email
  3. Enter your tracking number in the designated field
  4. View real-time updates about your package's journey

Please allow 24-48 hours for the tracking information to become available after receiving your shipping confirmation.

Universal Package Tracking

For your convenience, you can also use third-party tracking services that support multiple carriers. We recommend:

17Track

17Track is a reliable global package tracking platform that supports over 900 carriers worldwide. To use it:

  1. Go to www.17track.net/en
  2. Enter your tracking number in the search box
  3. Click "Track" to view detailed shipping information

Frequently Asked Questions

Why isn't my tracking number working?

Tracking numbers may take 24-48 hours to activate in the carrier's system after shipment. If your tracking number still doesn't work after this period, please contact us at [email protected].

My package shows as delivered but I haven't received it. What should I do?

First, check with neighbors or your building management. If still missing, contact your local post office with your tracking number. If unresolved, email us at [email protected] within 7 days of the marked delivery date.

How long does shipping typically take?

Delivery times vary by location and shipping method selected during checkout. Standard shipping usually takes 3-7 business days domestically and 7-21 business days internationally.

Need Further Assistance?

If you have any questions about your order status or encounter issues with tracking, our customer support team is happy to help. Please email us at [email protected] with your order number and we'll respond within 24 business hours.

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